Maintenance that protects your investment.

Triage-first, cost-controlled, and fully transparent.

Triage-first approach

Not every maintenance request requires a vendor dispatch. Before anyone is sent to your property, we evaluate the request to determine what is actually needed.

  • Is this an emergency or can it be scheduled?
  • Can the resident resolve it with guidance?
  • What is the right trade for this issue?
  • Does the scope require owner notification?

This approach reduces unnecessary service calls, matches the right vendor to the right problem, and keeps your costs down.

Emergency vs. routine priorities

We classify every request by urgency and act accordingly.

Emergency

Situations that threaten life, safety, or property: active water leaks, no heat in winter, gas leaks, electrical hazards, sewer backups, lockouts involving safety. Emergency requests are addressed within hours, 24/7, 365 days a year.

Urgent

Issues that affect habitability but are not immediately dangerous: broken appliances, plumbing issues that do not involve active leaks, HVAC problems in moderate weather. Addressed within 24–48 hours.

Routine

Non-urgent items: cosmetic issues, minor repairs, general maintenance requests. Scheduled at the next available appointment with the appropriate vendor.

Trusted vendor network

We maintain relationships with licensed, insured, and reliable vendors across every trade needed for residential property maintenance in Walla Walla.

  • Plumbing, electrical, HVAC, and general handyman
  • Appliance repair and replacement
  • Roofing, gutters, and exterior maintenance
  • Landscaping and snow removal
  • Cleaning and turnover services

We vet vendors for quality, reliability, and pricing. We do not use our maintenance program as a profit center; we use it to protect your property.

Owner communication and authorization

You set a maintenance authorization threshold when you onboard. For work below that amount, we handle it and report it on your monthly statement. For work above that amount, we contact you before proceeding.

  • You receive notification of all maintenance requests.
  • You approve any expense above your preset threshold.
  • Emergency work that protects the property may proceed without prior approval, per your management agreement.
  • All work is documented with vendor invoices on your owner portal.

Preventive maintenance

Reactive maintenance costs more than preventive maintenance. We track the age and condition of major systems and recommend proactive service before failures occur.

  • HVAC filter changes and seasonal service
  • Gutter cleaning and exterior drainage
  • Water heater inspection and maintenance
  • Smoke and CO detector testing
  • Seasonal property inspections

The cost of deferred maintenance

Putting off maintenance does not save money. It transfers a small cost today into a large cost later.

  • A slow leak becomes a mold remediation project.
  • A worn roof becomes water damage to ceilings, walls, and flooring.
  • An aging water heater fails on a holiday weekend, requiring emergency replacement at premium rates.

We help you make informed decisions about when to repair, when to replace, and when to invest in prevention.

Your property deserves better than reactive maintenance.

Talk to Miles about how we manage maintenance for properties like yours.

Schedule Time with Miles Or call directly: (509) 525-1040
DRAFT — Review & Annotate