Privacy Policy
Last updated: April 6, 2026
This Privacy Policy governs the manner in which Welcome Home Properties collects, uses, maintains and discloses information collected from users (each, a "User") of the https://www.welcomehps.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Welcome Home Properties.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Welcome Home Properties may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently. - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. - To improve our Site
We may use feedback you provide to improve our products and services. - To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Mobile information collected for SMS communications is excluded from sharing with any third parties for marketing or promotional purposes.
SMS / Text Message Communications
Welcome Home Properties sends transactional text (SMS) messages to individuals who opt in. These messages are operational and account-related only; we do not send marketing or promotional SMS.
Message types: rent and payment reminders, maintenance request updates, lease and document signing notifications, showing and appointment confirmations, and account or service notifications.
Message frequency: Message frequency varies based on your account activity and the nature of your interactions with us.
Message and data rates: Standard message and data rates may apply. Check with your mobile carrier for details.
How to opt in: You may opt in to receive SMS messages from Welcome Home Properties by (1) providing verbal consent to our staff, (2) checking the SMS consent box on a form on this website, (3) signing a lease or other written agreement that includes an SMS consent provision, or (4) enrolling through the AppFolio resident portal.
How to opt out: You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. After you send STOP, we will send you a confirmation message and no further messages will be sent, except as required to complete the opt-out.
Help: For help, reply HELP to any message, or call us at (509) 525-1040.
Mobile information sharing (10DLC disclosure): No mobile information (including phone numbers collected for SMS) will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and platform providers that deliver our messages, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Changes to this privacy policy
Welcome Home Properties has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Welcome Home Properties
320 N Colville St
Walla Walla, WA 99362
(509) 525-1040