What we stand behind.

Eight guarantees. Specific commitments. No fine print buried in footnotes.

21-Day Leasing Guarantee

If we don't secure a signed lease within 21 days of your property being market-ready, your next month of management is free.

When your property is listed and market-ready, we commit to securing a signed lease within 21 days. If we don't meet that deadline, we credit your next month's management fee.

When it applies:

  • Property must meet our preparation standards before listing (clean, repaired, photographed)
  • Owner must accept our market-rate pricing recommendation
  • 21-day clock starts when the listing goes live
  • Applies to initial placement and re-leasing after turnover

Limits:

  • Credit is equal to one month's management fee
  • Does not apply if the owner declines qualified applicants we recommend
  • Does not apply if the owner sets rent above our recommended market rate
  • Seasonal or extraordinary market conditions may be documented as exceptions

Eviction Guarantee

We cover up to $1,000 in eviction legal fees for residents placed by Welcome Home Properties.

If a resident we place requires eviction, we cover up to $1,000 in eviction-related legal fees. This guarantee reflects our confidence in our screening process.

When it applies:

  • Applies only to residents placed by Welcome Home Properties through our screening process
  • Does not apply to inherited residents from before we began management
  • We manage the eviction process on the owner's behalf

Limits:

  • Coverage cap: $1,000 per eviction
  • Covers attorney fees and court filing costs
  • Owner is responsible for costs exceeding $1,000

Pet Damage Guarantee

We cover up to $1,000 in pet damage when the owner allows pets per our recommendation.

If an approved pet causes damage to the property beyond normal wear and tear, we cover up to $1,000 in repair costs. This applies when the owner accepts pets based on our screening and recommendation.

When it applies:

  • Applies only to pets approved through our pet screening process
  • Owner must have allowed the pet per our recommendation
  • Covers damage beyond what pet deposits and fees cover

Limits:

  • Coverage cap: $1,000 per incident
  • Owner is responsible for costs exceeding $1,000
  • Does not apply to unauthorized pets (those are handled through lease enforcement)

Tenant Placement Guarantee

If a resident we place breaks their lease within the first year, we re-lease at no additional placement fee.

If a resident placed by Welcome Home Properties breaks their lease or is evicted within the first 12 months, we re-lease the property at no additional placement fee. This guarantee reflects our confidence in our screening process — when we place someone, we stand behind that placement.

When it applies:

  • Applies only to residents placed by Welcome Home Properties
  • Covers the 12-month period from lease start date
  • Does not apply if the owner terminates the lease or declines a qualified applicant we recommend

Limits:

  • We cover the placement fee for the replacement resident
  • Owner is responsible for standard turnover costs (cleaning, repairs)
  • Timeframe: first 12 months from lease start

Management Fee Guarantee

We only charge a management fee when you receive rent.

Our management fee is calculated as a percentage of collected rent. If the property is vacant or rent is uncollected, no management fee is charged for that period. You pay for performance, not for a calendar month.

When it applies:

  • Applies to all managed properties
  • Applies during vacancy periods
  • Applies during non-collection periods

Limits:

  • Management fee is 10% of collected rent only
  • No minimum fee during vacancy
  • No fees charged for uncollected rent

See pricing details →

90-Day Money Back Guarantee

If you're not satisfied with our management in the first 90 days, we'll refund all management fees paid.

If at any point during the first 90 days of your management agreement you're unhappy with our service, we will cancel the agreement and refund every management fee we've collected. No cancellation charge, no penalty.

This isn't a gesture — it's how we hold ourselves accountable. If we can't demonstrate our value in 90 days, we haven't earned your business.

When it applies:

  • Applies to new management agreements only
  • 90-day window begins on the effective date of the management agreement
  • Written notice required

Limits:

  • Refund covers management fees only — not placement fees for residents already placed or costs for completed maintenance and vendor work
  • Transition follows standard 30-day procedures to protect both owner and residents

Contract Commitment

Month-to-month agreement. No long-term contracts. No termination fees.

Our management agreement is month-to-month. There is no minimum term and no termination fee. If you want to leave, you leave. We keep clients by performing, not by locking them into contracts.

This is a deliberate choice. We believe management companies should earn their relationship every month. If we're not delivering value, you should be free to make a change.

When it applies:

  • Applies to all management agreements
  • Either party may terminate

Notice and transition:

  • Notice period: 30 days written notice, no termination fees
  • Upon termination, we provide a complete transition package: final accounting, all property documentation, and resident notification

Legal Compliance Guarantee

We operate under Washington State and federal housing law requirements and update our processes as regulations change.

Welcome Home Properties maintains compliance with Washington State's Residential Landlord-Tenant Act and all applicable federal fair housing laws. We monitor legislative changes and adjust our practices proactively — not reactively.

This means proper notice periods, legally compliant lease terms, correct security deposit handling, and fair screening practices. For owners managing their own properties, legal compliance is one of the highest-risk areas. Under our management, it's handled.

What this covers:

  • Washington State RCW 59.18 compliance
  • Federal Fair Housing Act compliance
  • Proper notice periods for entry, rent increases, and lease changes
  • Security deposit handling per state requirements
  • Eviction process compliance

How to invoke a guarantee

Contact us directly to discuss any guarantee claim. We handle these conversations personally.

Guarantees version 1.0 | Effective: TBD

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