What we stand behind.
Seven specific commitments. Each with a remedy, a window, and the limits written in the same place as the promise — not buried in footnotes.
We don't use superlatives to describe our work. We'd rather tell you exactly what we'll do, exactly when we've missed, and exactly how we'll make it right. Read each in full, or skim the index below.
21-day leasing
Once your property is market-ready, we commit to a signed lease within 21 days. If we miss, your next month of management is free.
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- The initial lease-up after you begin management with us
- Properties listed at our recommended market rate
- Listings that go live March 1 – August 31
- Credit equals one month's management fee
- Doesn't apply if you decline qualified applicants we recommend
- Doesn't apply if rent is set above our recommended rate
- Doesn't apply to re-leasing after turnover
- Doesn't apply to listings going live September 1 – February 28
The 21-day clock starts when the listing goes live — after cleaning, all repairs, and professional photography are complete.
Eviction coverage
We cover up to $1,000 in eviction legal fees for residents we placed through our screening process.
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- Residents placed by Welcome Home Properties through our screening
- Coverage of attorney fees and court filing costs
- We manage the eviction process on your behalf
- $1,000 cap per eviction
- Doesn't cover lost rent or property damages
- Doesn't cover sheriff or writ enforcement fees
- Doesn't apply to inherited residents from before management began
Pet damage coverage
We cover up to $1,000 in pet damage when you allow pets per our recommendation.
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- Pets approved through our pet screening process
- Situations where you allowed the pet per our recommendation
- Damage beyond what pet deposits and fees cover
- $1,000 cap per incident
- Owner responsible for costs exceeding $1,000
- Unauthorized pets are handled through lease enforcement, not this guarantee
12-month placement
Every lease is backed for 12 months. If a resident we placed ends early in months 1–9, we re-lease at no fee. Early ends in months 10–12 trigger a refund calibrated to your actual uncovered loss.
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- Every lease we place, for the first 12 months from lease start
- Leases with a term of 12 months or longer
- "Early end" is dated from surrender of possession, not notice given
- Re-lease remedy covers the placement fee only
- Month 10–12 refund capped at the original placement fee paid
- Refund cannot exceed your actual uncovered loss
- You remain responsible for standard turnover costs
Seasonal short-term leases — occasionally recommended when it's in your best interest — are discussed and approved with you in advance and fall outside this guarantee. It also doesn't apply if you decline qualified applicants we recommend or terminate the lease yourself.
Pay-for-performance fee
We only charge a management fee when you receive rent. Vacancy and non-collection periods are on us.
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- All managed properties, every month
- Vacancy periods — no fee charged
- Non-collection periods — no fee charged
- Management fee is 10% of collected rent only
- No minimum fee during vacancy
- No fees charged against uncollected rent
90-day money back
If you're not satisfied in the first 90 days, we cancel the agreement and refund every management fee we've collected. No penalty, no cancellation charge.
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- New management agreements only
- 90-day window begins on the effective date of the agreement
- Written notice required
- Refund covers management fees only — not placement fees or completed vendor work
- Transition follows standard 30-day procedures to protect you and residents
- No management fees are charged during the transition period
This isn't a gesture. It's how we hold ourselves accountable. If we can't demonstrate our value in 90 days, we haven't earned your business.
Legal compliance
We operate under Washington State and federal housing law requirements and update our processes as regulations change — proactively, not reactively.
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- Washington State RCW 59.18 compliance
- Federal Fair Housing Act compliance
- Proper notice periods for entry, rent increases, and lease changes
- Security deposit handling per state requirements
- Eviction process compliance
For owners managing their own properties, legal compliance is one of the highest-risk areas. Under our management, it's handled.
How to invoke a guarantee.
We handle these conversations personally. There's no claim form, no portal, no call center. Here's what actually happens:
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01
Call or email us
One phone call. One email. No form required. We'll have the same conversation we'd have with a friend — direct, without process theater.
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02
We review the facts together
We confirm the dates, the documentation, and which guarantee applies. If it's borderline, we'll tell you plainly — and usually err in your favor.
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03
The remedy posts on your next statement
Credits, refunds, and re-lease arrangements are documented on your owner statement and the supporting ledger. No back-and-forth.
See what your property could earn.
A free, custom rental analysis delivered within one to two business days. No obligation.