Practical answers about fees, reporting, maintenance, and working with us.
The management fee covers the full scope of day-to-day property management: rent collection, resident communication, maintenance coordination, inspections, financial reporting, and legal compliance. It also covers access to our owner portal and monthly financial statements. See the full scope of services →
Our management fee is 10% of collected rent. Collected rent means rent actually received from the resident for that month. If no rent is collected, no fee is charged. See full pricing details →
The placement fee is 50% of one month's rent, charged once per newly signed lease. It covers marketing, showings, screening, and lease execution. Every placement is backed by our 12-Month Placement Guarantee. See guarantee terms →
No. Our management fee is based on collected rent. If the property is vacant or rent is not collected, you pay no management fee for that period.
No. Our fee structure is two items: the monthly management fee and the placement fee. We publish both on our website. There are no setup fees, no cancellation fees, and no administrative surcharges. See our pricing page →
Owner disbursements are processed monthly via direct deposit (ACH). Rent is due from residents on the 1st of each month, and owner disbursements are typically processed by the 15th after expenses and management fees are deducted. Your monthly statement details the exact amount, deductions, and timing.
You have 24/7 access to your financial statements through the owner portal. We also send monthly statements that include income, expenses, and a running balance. Year-end summaries are provided for tax preparation.
We provide 1099 forms and year-end financial statements for tax purposes. Your monthly statements and the owner portal also give you access to detailed income and expense records throughout the year.
We evaluate income, rental history, credit history, and background through a consistent, documented screening process that complies with fair housing laws. Every applicant is measured against the same criteria.
We follow a structured process: direct communication first, then formal notice and enforcement procedures under Washington State law. If the situation requires eviction, we manage the full legal process on your behalf. Our goal is to resolve payment issues before they escalate.
We manage the entire eviction process — from notice through legal proceedings — in compliance with Washington State RCW 59.18. For residents placed by Welcome Home Properties, our Eviction Guarantee covers up to $1,000 in eviction-related legal fees. See Eviction Guarantee terms →
Before each lease term ends, we conduct a market rent analysis and proactively negotiate renewal terms with the resident. We recommend rent adjustments based on current market data and communicate with residents early to minimize turnover.
Yes. Welcome Home Properties manages properties with Housing Choice Voucher (Section 8) residents. Our screening process applies the same criteria to all applicants regardless of income source, in compliance with Washington State law. Voucher inspections and compliance requirements are handled as part of our management services.
Residents submit maintenance requests through the resident portal. Our maintenance team triages each request, dispatches the appropriate technician or vendor, and verifies the work is completed. Owners are notified of significant repairs and receive full documentation.
Routine maintenance under $500 is handled without requiring individual owner approval — this keeps small issues from becoming big problems due to delays. For repairs exceeding $500, we provide an estimate and scope of work for your approval before proceeding. Emergencies that threaten resident safety or will cause escalating property damage are addressed immediately, with owner notification following promptly.
No. Vendor invoices are passed through at cost with no markup. You pay exactly what the vendor charges. Every maintenance expense is documented with the vendor name, date, description, and amount on your monthly statement.
We conduct inspections at move-in, move-out, and periodically during occupancy (typically annually). Each inspection documents the property's condition with detailed notes and photos. Inspection reports are available through your owner portal alongside your financial statements and lease documents.
We work with a network of vetted, licensed vendors, but we understand that some owners have existing relationships they value. We can discuss incorporating your preferred vendors into the maintenance workflow, provided they meet our standards for licensing, insurance, and responsiveness.
Onboarding begins with a free rental analysis and property walkthrough. From there, we sign the management agreement, prepare the property for market, list and show the home, place a resident, and begin ongoing management. Most owners are fully onboarded within 1–2 weeks. See the full onboarding process →
Yes. Our management agreement is month-to-month with no long-term contract and no termination fees. Either party can terminate with 30 days' written notice. Upon termination, we provide a complete transition package including final accounting and all property documentation. See our Month-to-Month Agreement guarantee →
Call us at (509) 525-1040 or request a free rental analysis — we'll answer your questions and provide a custom income projection for your property.
Free Rental Analysis Or call us directly: (509) 525-1040