Quick answers to the questions we hear most often. Browse the top questions below or jump to a specific category.
Through your online resident portal. You can set up autopay for automatic monthly payments, make one-time payments, or bring certified funds to our office. Online payment is the fastest and easiest method.
Log in to your resident portal and submit a work order. Include a detailed description and photos if possible. For after-hours emergencies (flooding, gas leak, no heat in winter), call (509) 525-1040 and follow the emergency prompts.
Rent is due on the 1st of each month. There is a grace period through the 5th. Late fees apply beginning on the 6th. See your lease for the specific late fee amount.
Pet policies vary by property. Many of our homes allow pets with prior approval. Pet deposits and monthly pet rent apply. Breed restrictions may be in place depending on the property’s insurance requirements. Contact us before applying if you have a pet.
Due dates, payment methods, late fees, and what’s included in your rent.
How to submit requests, what qualifies as an emergency, response times, and who pays for repairs.
Approval process, deposits, pet rent, breed restrictions, and service animals.
Inspections, deposits, cleaning expectations, and notice requirements.
Which utilities you pay, how to set them up, internet, cable, and trash service.
Contact us and we’ll get you an answer.
Contact Us Or call directly: (509) 525-1040